AIR CANADA/AIR CANADA VACATIONS
Travel Advisory – acv cancellation of bookings
As announced, Air Canada plans to gradually reduce its scheduled capacity as of April 1, 2020.
Given the rapidly evolving situation, further schedule adjustments have been made.
All Air Canada Vacations bookings scheduled to depart Canada between March 19 and April 30, 2020, inclusively, have been cancelled.
Affected customers whose bookings are cancelled will automatically receive a full credit for future travel valid for 24 months. If your customers have a Group booking, the future travel credit will be applicable to the same destination and same hotel.
It is not necessary to contact Air Canada Vacations as these credits will be processed automatically.
When customers are ready to use their credits, they should call their travel agent who will refer to their invoice which contains their Air Canada Vacations booking reference number.
Please note that we are processing files in order of departure dates. Given the high volume of changes, we are working as quickly as possible and appreciate your patience.
Thank you for your understanding during these times of rapid change.